Home banking, online banking or e-banking is called to the bank services where you have access through internet by computers, tablets or mobile phones.
- Transfer money to your own accounts or third parties' accounts.
- Check your account statements and balance.
- Pay taxes and services.
- Get a loan.
- Make investments.
- Request checkbooks and deposit slips.
- Check the Uniform Banking Password (in Spanish, CBU) of your account.
- Inform about your trips.
- Check your credit cards balance.
- In general, you can interact with the institution to make transactions and manage the services it provides.
The institution provides you a password, either personally or through ATMs, to be able to make transactions.
This password only allows you to have access to the system, create a new user account and a new password that we only know.
Passwords shall be safe and changed regularly. You have to take into account that they are not easy to guess and difficult to remember.
Institutions do not send electronic mails, nor make phone calls to ask for a change or confirm your personal data (account number, user name, access passwords or coordinate cards data). These methods are used to steal data to commit identity theft.
To avoid entering to an unsecured website when accessing to Home Banking, do not enter through links received in an electronic mail or pop-up windows.
Two-factor authentication as coordinate cards or tokens is used for riskier transactions.
It combines something I know (user/password), with something I have (coordinate cards or tokens).
Generally, these elements are provided by the institution and activated through ATMs.